Return & Refund Policy
Last updated: 16-04-2026
CueSilver is a product line/collection under the Curatd brand.
At Curatd (including CueSilver collections), we want you to love what you receive. If something isn’t right, we’re here to help — within fair and reasonable conditions.
- Returns & Exchanges
We accept returns or exchanges under the following conditions:
✔ Eligible Items:
- Item must be unused, unworn, and in original condition
- Item must be returned in original packaging with all included materials
- Request must be raised within 3 days of delivery
- Proof of purchase (order ID or invoice) is required
✘ Non-Returnable Items:
- Personalized or custom-made products (including engraved jewelry)
- Earrings or hygiene-sensitive items (if applicable)
- Gift cards or vouchers
- Perishable items (e.g., plants), unless damaged on arrival
- Sale or clearance items
- Items showing signs of wear, damage, or tampering
For jewelry products, minor variations in weight, finish, or appearance are natural and do not qualify as defects.
To request a return or exchange, email [email protected] with your order ID and reason.
- Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos/videos of the product and packaging
- We will offer a replacement, exchange, or refund depending on the situation
Requests made after this period may not be accepted.
- Refunds
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method within 5–7 business days
- You will receive confirmation once the refund is initiated
Please note:
- Refund timelines may vary depending on your bank or payment provider
- Refunds are issued only after the returned product passes quality inspection
- Shipping Costs
- Original shipping charges are non-refundable
- For approved returns, a flat return shipping fee of ₹200 will be deducted
- If the return is due to a damaged, defective, or incorrect item, return shipping will be covered by us
- Cancellations
Orders can be cancelled within 6 hours of placement, provided they have not been processed or shipped.
Once an order is processed, it cannot be cancelled.
To cancel, email [email protected] with your order ID as soon as possible.
- Jewelry-Specific Conditions
Due to the nature of silver jewelry:
- Prices are linked to market rates and cannot be adjusted after purchase
- Minor variations in weight or finish are expected and acceptable
- Products damaged due to improper handling, exposure to chemicals, or regular wear are not eligible for return or refund
Need Help?
If you have any questions regarding returns, exchanges, or refunds, please contact us at: